Introduction

At The Motor Family we take your privacy seriously and will only use your personal information to administer your account, and to provide products and services you have requested from us. We will never sell your data on to third parties. Under the General Data Protection Regulations we are required to inform you as to the lawful basis under which we process your personal data.

This Privacy Policy describes how we will use your personal information and how you can exercise your rights with respect to your personal information.

On every occasion we update our Privacy Policy, we will post the updated version on our website so that you can be informed as to what personal information we collect, how we use it and under what circumstances we will disclose it with other parties.

Within this Privacy Policy, reference to we, us or our implies the legal entity of The Motor Family Limited which is the body which processes your personal information and interacts with you.

References to you implies the person whose personal information we collect, use and process. This includes anyone who visits our websites, contacts us in relation with the purchase of a vehicles and/or goods or services we provide, or otherwise interacts with us (e.g. contact enquiry form).

When you visit our website we will use cookies on your browser. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We may track your interactions with The Motor Family via e-mail and text activity and record phone calls for quality and training purposes. For further information please visit www.aboutcookies.org or www.allaboutcookies.org.

References to our website implies any website owned and operated by or on behalf of The Motor Family.

Your personal information will be processed in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulations (collectively referenced as the Data Protection Legislation) and other applicable law and regulation.

Who are The Motor Family?

The Motor Family are a family business specialising in top quality family and prestige cars.  The Motor Family registered office is at The Motor Family Limited, 758-760 Bradford Road, Birstall, Batley, WF17 8NL and we are a company registered in England and Wales under company number 08170774.  

Data Controller

For the purposes of Data Protection Legislation, The Motor Family is the data controller of your personal information that we collect, and process as explained within this Privacy Policy.

Information we may collect

Information we may collect about you includes your name, date of birth, address, contact details (including email and phone numbers), vehicle details, purchase history and data collected as part of any finance application or payment. This information is referred to as personal information.

Several different methods by which we may collect your personal information include:

  • Information collected through forms completed both in our dealerships or on our website.
  • A copy of your driving licence when you test drive one of our vehicles.
  • When you enquire or purchase goods/services we collect personal information to respond to your enquiry and process your purchase.
  • Information of transactions you have processed with us including services and purchases of vehicles and other goods.
  • CCTV footage of yourself on our premises.
  • Information contained in and records of communication between us including emails, text messages, letters and recorded phone calls.
  • Records of your visits to our website, including, but not limited to, traffic data, location data, IP address and the resources that you access.
  • Your marketing preferences
  • We also gather information to enable third parties to carry our credit reference checks on you (if you are purchasing a vehicle on finance) and we will have and process information about the result of those checks to complete your purchase.
  • We will collect information relevant to the insurance products that we sell that are provided by third parties.

Sharing personal data

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

  • To third parties that provide services to us such as marketing activities.
  • To external organisations for the purposes of detecting and preventing fraud and criminal activities.
  • To third party finance companies for the purposes of them providing you with finance. These organisations may carry out credit checks and may disclose your data to credit reference agencies for that purpose.
  • To third party providers of insurance products if you take up the option of purchasing one of those products.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you or to protect our rights, property or safety or those of our customers, employees or other third parties.
  • We may contact you as advised by our suppliers (a full listing can be found via the link at the foot of this notice) to ensure the ongoing safety and care of your vehicle and any policies are maintained, and the replacement of your vehicle and car care related products.

We will register your vehicle keeper details and will cross check your data with DVLA to ensure accurate and timely communications can be made.

Your rights

Under the Data Protection Legislation, you have several rights available to you in respect of your personal information. These are the rights to:

  • Request copies of your data.
  • Rectification of your data.
  • Erasure of your data.
  • Object to us or restrict the processing of your data.

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or have requested to no longer be communicated to on a legitimate interest basis. If you object or ask to restrict the processing of your data, you agree that despite this we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have, for example a finance agreement.

To learn more or to exercise any of these rights you can contact our Data Protection Officer whose contact details are provided at the bottom of this page.

Data storage

We retain your personal information for seven years from the point of purchasing a vehicle from us, or two years from the point of last communication. We take steps to ensure any business we work with has security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer, details of whom can be found below.

The Motor Family reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at www.themotorfamily.co.uk.

A full listing of our nominated suppliers, who we may share information with, together with the various sources (e.g. service plan and vehicle health check data) can be found at the foot of this notice.

Data Protection Officer

Name: Mr Andrew Bowett
Address: The Motor Family Limited, 758-760 Bradford Road, Birstall, Batley, WF17 8NL

If we are unable to resolve any issues you raise within 30 days you have you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns.

Suppliers we may share your information with can be found in the following link www.themotorfamily.co.uk/suppliers.